Back Order Expeditor

Chadwell Supply is a rapidly growing company recognized as the National Apartment Association's 2025 Top Employer in the Supplier Category. The Back Order Expeditor role involves evaluating, processing, and shipping backorder tickets, ensuring timely invoice processing, and collaborating with various teams to expedite orders.

Responsibilities

• Evaluate, process and ship backorder tickets from other locations to fulfill orders placed on backorder by Customer Service or any other ordering platform
• Manage the bill complete report to ensure timely invoice processing
• Work closely with warehouse personnel and Branch Managers to expedite shipped orders
• Utilize Pacejet for the best cost of shipping
• Read and follow all notes on the customer card pertaining to the handling of accounts
• Handle backorders with credit card pay terms and move them to other branches to be fulfilled
• Work quickly to provide substitutes for WSL or DISCO items placed on backorder through reporting
• Use the backorder expediter queue to evaluate the fulfillment of large backorder tickets
• Communicate directly with the Sales team, managers, and warehouse personnel to process backorder tickets
• Manage all backorder expeditor and bill complete reports daily
• Assist with ETA dates and transfer requests made by the Customer Service and Sales teams
• Participate in Lunch and Learns and all other product knowledge opportunities
• Acknowledge and answer all emails promptly

Skills

• Be a minimum of 18 years of age
• A high school diploma or GED is required
• Demonstrated customer service skills and focus
• Be familiar with the use of Microsoft Outlook, Excel and SalesPad
• The ability to multi-task as well as have a strong attention to detail required
• Have a financial aptitude for understanding and facilitating profitable order sales and fulfillment

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• 401K
• 104 hours of paid time off accruals
• Complimentary gym access
• Meal prep services
• Employee discount program

Company Overview