Monitoring Specialist I
TELUS is committed to making businesses and homes safer for their customers through technology and services. As a Monitoring Specialist I, you will monitor alarm events, respond appropriately, and communicate with customers and emergency teams to ensure safety and security.
Responsibilities
- Monitor all types of alarm events for customers
- Respond with the appropriate action
- Communicate with customers, security guards and/or emergency response teams to dispatch the appropriate assistance
- Offer clients value added services to make their lives and their business even safer
Skills
- Bilingual (French/English)
- High School Diploma and/or equivalent
- Knowledge of Google Workspace
- Excellent communication skills and ability to understand the caller's needs to respond appropriately with actions and/or words
- Maintain composure, patience and professionalism in challenging situations
- Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
- Demonstrated ability to remain open-minded and willing to change opinions based on new information
- Demonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the schedule
- Ability to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
- Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
- Good judgment, capacity to take initiative and make quick decisions
- Positive and energetic personality
- Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope
- Experience in a monitoring station environment
- Experience in a call center environment
Benefits
- Performance-based annual bonus
- 2-3 weeks of full-time paid training
Company Overview