Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Clinical Administrative Coordinator provides routine administrative support to the clinical team, including processing authorizations, responding to provider inquiries, and ensuring exceptional customer service. This role plays a key part in building relationships with stakeholders and collaborating with various departments within Optum.

Responsibilities

• Data entry of Child and Family Well-Being referrals, authorizations, and treatment plans; Probation and Child and Family Well-Being evaluation reports; and Probation minute orders
• Provider outreach for CFWB therapy and evaluation referrals; documentation of outreach in designated data system; coordination of referrals with clinical staff
• Processing authorizations and all work products within the establish TAT
• Researching client-related health information using internal electronic health record systems
• Updating and validating client information in the designated database as needed
• Efficiently answering incoming calls and providing prompt and courteous service to customers and guests
• Interprets and responds clearly and effectively to verbal requests over the phone or in person, and to verbal or written instructions/inquiries/requests in a timely manner
• Assists with shared coverage of mail/scanning/electronic filing
• Scanning of documents for retention; filing of documents; purging documents; and sorting through incoming faxes
• Assists with shared coverage of the TERM work product processing in accordance with policies and procedures and within the established TAT
• Operates a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine and photocopy machine
• File data and perform other routine clerical tasks as assigned and for other departments as needed
• Assist with running CFWB and Probation reports and completing quality assurance of these reports
• Navigates phone system and provides coverage of the TERM phone line and voicemail; receives inbound calls, makes outbound calls, and documents activity appropriately
• Accurately direct Optum visitors and incoming calls to appropriate staff member or department within Optum; take messages as needed
• Position requires access to electronic applications and documents which include Individually Identifiable Health Information and Personal Health Information
• Proficiently uses desktop computer applications (e.g Excel, Word, Outlook, Teams, Adobe) to enter information, summarize information, and communicate with others
• Other assistance to clinical team as needed with overall direction from TERM Manager or CAC Supervisor
• Other duties as assigned by TERM Manager or CAC Supervisor

Skills

• High School Diploma / GED OR equivalent work experience
• Must be 18+ years of age or older
• 1+ years of office work using telephone and computers as primary job tools and/or customer service experience
• Experience in data entry
• Ability to gain and maintain access to the County of San Diego's electronic health record
• Experience with computers and Windows based programs including Microsoft Office Applications, database management
• Flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime
• Experience in Healthcare industry
• Experience working in a fast-paced environment

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Company Overview

Company H1B Sponsorship