[Remote] Administrative Assistant - Appeals Specialist

Note: The job is a remote job and is open to candidates in USA. Lydecker LLP is a civil litigation law firm seeking a detail-oriented and highly accountable Appeals Specialist to support their appeals process. This role involves managing and tracking appeals-related tasks, conducting follow-ups, and ensuring deadlines are met while working independently in a remote environment.

Responsibilities

• Manage and track appeals-related tasks from initiation through resolution
• Conduct consistent and professional follow-up via phone and email with internal teams and external parties
• Ensure deadlines are met through organized tracking and timely escalation when needed
• Accurately document communications and updates in firm systems
• Maintain appeal status reports and logs using Excel and internal computer programs
• Work independently while remaining responsive and accountable to leadership

Skills

• Exceptional follow-up and organizational skills
• Strong phone communication skills and comfort with frequent outbound calls
• Proven ability to work remotely with accountability and minimal supervision
• Ability to navigate Excel and learn new computer programs efficiently
• Strong attention to detail and time management skills
• Prior experience in roles requiring high-volume follow-up, tracking, or case/status management
• Experience in administrative, operations, insurance, healthcare, collections, or compliance roles is a plus
• Experience using spreadsheets or tracking tools to manage workflows

Benefits

• Medical Insurance – Currently provided by Cigna Healthcare with multiple insurance plans to choose from based on your needs – partially paid for by Firm for the employee; All outpatient mental health services are free of charge with no copays
• Optional Dental & Vision Insurance
• Optional Voluntary Life and Disability Insurance
• Optional Voluntary Accident Insurance
• Optional Critical Illness Insurance
• Optional Cancer Insurance
• Optional Hospitalization Insurance
• Optional Health Savings Account
• Optional Flexible Spending Account
• 401k after one calendar year of employment
• Paid time off (PTO) to support your overall well-being

Company Overview