[Remote] Access Center Representative

Note: The job is a remote job and is open to candidates in USA. Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice, dedicated to transforming access to quality behavioral health care. The Access Center Representative is responsible for handling a high volume of calls for behavioral health services, triaging requests, and providing excellent customer service to ensure effective telepsychiatry encounters.

Responsibilities

• Handle a high volume of calls, requesting assistance with accessing behavioral health services
• Prioritize cases based on shifting needs and resources
• Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations
• Document all requests and encounters into a database
• Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators
• Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed
• Other duties as assigned

Skills

• 1-2 years of recent customer service experience
• Excellent time management and organization skills
• Excellent verbal and written communication skills
• Strong computer skills; ability to work with multiple systems
• Prior experience with computer systems such as Outlook, Adobe, and Microsoft products
• Prior experience with contact center systems or customer relationship databases
• Ability to sit for an extended period of time
• 1-2 years previous call center experience, strongly preferred
• Knowledge of medical and/or psychiatric terminology strongly preferred

Benefits

• Medical, dental, and vision insurance
• Employer paid life & long-term disability insurance
• Additional voluntary benefits include short-term disability
• Voluntary employee, spousal and child life insurance
• Accident, critical illness, hospital, or confinement insurance
• Flexible spending accounts (FSA) and health savings account (HSA) contributions
• 15 days of accrued PTO annually
• 8 paid holidays
• 3 floating holidays
• 401k

Company Overview