Accounts Receivable Associate

ICW Group is a well-established insurance carrier with over 50 years of experience, dedicated to transforming the insurance experience. The Accounts Receivable Associate will perform routine accounts receivable activities, provide excellent customer service, and assist in resolving discrepancies while maintaining accurate account records.

Responsibilities

• Handles all incoming and outgoing mail for the department
• Processes daily check spasm and wire deposits
• Processes online payments including the setup of recurring automatic payments
• Attaches correspondence to policies in SAP (including cancellations and direct collection policies)
• Clears matching payments that were not cleared by the system
• Reviews and responds to emails received by department group email account
• Provides research on payment status, account balance, cancellation/reinstatement status etc
• Handles customers calls from agents and policyholders
• Assists with processing payments, balances, and payment status
• References several systems to research policy information
• Emails Agency statements each month
• Updates email contact and coordinates address changes
• Prepares and provides account histories upon customer request
• Monitors and addresses funds posted to the shell account
• Assists in reconciling account discrepancies
• Prepares various reports as requested
• Applies Final Audit Credits to open balances when previously requested
• Researches Past Due amounts for policies on automatic payment
• Reaches out to customers regarding declined and rejected payments

Skills

• High School diploma or General Education Development (GED) required
• Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required
• Knowledge of basic math and accounting concepts is required
• Ability to understand and carry out simple instructions in standard situations
• Must be Customer service oriented with strong organizational skills and attention to detail
• Ability to effectively present information to policyholders, agents, and internal parties
• Associates degree preferred
• Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred

Benefits

• Generous medical, dental, and vision plans
• 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• We’ll support you 100%

Company Overview