PreSales Product Support Specialist
GeoBlue is part of Blue Cross Blue Shield Global Solutions, providing international healthcare services. The PreSales Product Support Specialist is responsible for supporting the Individual Sales team with pre-sales functions, acting as a liaison between various teams and ensuring a positive experience for brokers and customers.
Responsibilities
- Serves as the main point of contact between the Individual Sales Team and the Underwriting and Enrollment teams regarding pre sales product support. Be cognizant of decisions, product updates, and Underwriting policy changes. Documents and communicates them appropriately
- Offers new application and enrollment support for brokers on the website and mobile app
- Serves as the main contact for product inquiry and enrollment issue resolution for all product types
- Supports the creation and updating of product support materials (FAQs, guides, etc.)
- Creates Service Now tickets when errors occur or need improvements in HTH ADMIN and Salesforce
- Analyze reports and trends to identify training support needs and/or product improvement opportunities
- Support the rollout of product enhancements and rate increases
- Update prior health information if received with an application
- Supports the team with Quality Assurance and website testing when requested
- Lead for current pre-sales reporting and implement new reporting on product success and customer satisfaction
- Provides accurate and concise reporting within short timelines
- Other duties as assigned
Skills
- Bachelor's degree or applicable work experience required
- Will require a Health & Accident license, which can be obtained within 90 days of hire
- Strong client services skills and ability to manage multiple clients and projects simultaneously
- Strong communication and presentation skills required, including confidence and composure when working with senior level audiences
- Ability to adapt to changing priorities. Ability to work both independently and as part of a team
- Self-motivated to perform work accurately, thoroughly, and on time
- Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint, Edge)
- Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access)
- Bilingual/Spanish speaking preferred but not required
Company Overview