[Remote] Clinical Services Pharmacy Technician

Note: The job is a remote job and is open to candidates in USA. Humana is a leading healthcare company focused on providing quality services. They are seeking a Clinical Services Pharmacy Technician to handle patient inquiries, assist with medication research, and manage medication therapy programs under close supervision.

Responsibilities

• Act as an intake for all calls from patients, pharmacies and providers
• Perform basic administrative/clerical/operational/customer support/computational tasks
• Address questions related to specific assigned area and assists with medication research
• Triage calls that require consultation with a pharmacist
• Make outbound calls to patients to offer medication therapy management programs
• Schedule medication review sessions with consultative pharmacists
• Make decisions limited to defined parameters around work expectations, quality standards, priorities and timing
• Work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation

Skills

• Candidates MUST reside in one of the following states: Arizona, Ohio, Texas, or Florida
• Must have an active Pharmacy Technician or Tech in Training license
• Technical Mail Order Pharmacy or Manufacturing experience
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
• Excellent communication skills
• Experience using multiple computer applications simultaneously and strong data entry skills
• A positive, proactive attitude with a passion for customer service
• PTCB or ExCPT Certified
• High School Diploma or GED
• Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance

Company Overview

Company H1B Sponsorship