[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a leading organization dedicated to transforming the healthcare industry. The role involves providing exceptional customer service to patients by managing appointment scheduling and ensuring compliance with healthcare regulations.
Responsibilities
- Answer a high volume of calls from patients or their representatives, providing courteous and professional assistance
- Perform scheduling, re-scheduling, and cancellation of patient appointments accurately and efficiently
- Ask appropriate questions and actively listen to identify specific issues or concerns, documenting all relevant information in computer systems
- Coordinate with healthcare providers, including contacting doctors' offices to facilitate appointment scheduling or connect patients with internal specialists
- Ensure strict adherence to all compliance and HIPAA regulations to protect patient privacy and data security
- Maintain up-to-date knowledge of healthcare policies and procedures to provide accurate information and support
- Collaborate with team members and supervisors to meet performance targets and improve service quality
Skills
- High School Diploma or GED
- Must be 18 years of age or older
- Minimum of 1 year of experience in a call center or office setting, analyzing and resolving customer issues
- Proficiency with computer and Windows PC applications, including the ability to learn complex systems
- Ability to work full-time (40 hours/week), Monday through Friday, with flexibility to work various 8-hour shifts during business hours
- Availability to work occasional overtime as needed
- Experience with medical terminology
- Ability to translate healthcare-related jargon into simple, understandable instructions for customers
Benefits
- Comprehensive benefits package including health, dental, and vision insurance
- Participation in incentive and recognition programs
- Opportunity for stock purchase and 401(k) contributions
- Flexible telecommuting environment supporting work-life balance
- Ongoing training and professional development opportunities
Company Overview