Experienced Customer Support Specialist – Remote Opportunity at arenaflex
At arenaflex, we pride ourselves on being a national leader in filing service of legal documents, with a rich history spanning over 30 years. Our team of 350 talented individuals is spread across various offices in the United States, with our headquarters located in Seattle. We've consistently pushed the boundaries of innovation and technology to stay ahead of the competition, and we're now looking for a skilled Customer Support Specialist to join our growing team.
About arenaflex
arenaflex is a dynamic organization that has been at the forefront of the legal document filing industry for decades. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for individuals and businesses alike. With a strong focus on technology and business process improvement, we continue to evolve and adapt to the ever-changing landscape of the industry.
Job Overview
As a Customer Support Specialist at arenaflex, you will be the primary point of contact for our customers, addressing their questions, concerns, and issues in a timely and professional manner. This role requires exceptional communication skills, the ability to think on your feet, and a calm demeanor in high-pressure situations. You will work closely with other teams to ensure seamless order processing and provide top-notch customer experiences.
Key Responsibilities
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Qualifications
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues, and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
Why Join arenaflex?
At arenaflex, we believe that our employees are the driving force behind our success. That's why we offer a comprehensive benefits package, including:
- Health, Dental, Vision insurance
- 401(k)
- Disability insurance
- Employee assistance program
- Paid time off
- Referral program
- Starting Pay: $12.00 per hour
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from anywhere in Puerto Rico, allowing you to maintain a healthy work-life balance. Our company culture is built on collaboration, innovation, and a commitment to excellence. We encourage our employees to take ownership of their work, share their ideas, and grow professionally.
Schedule
This is a full-time position, requiring a commitment of Monday through Friday. We are looking for a dedicated individual who can work independently and as part of a team to achieve our goals.
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. Please visit our website to submit your application and join our team today! Apply Now! Apply for this job