Experienced Customer Service and Sales Representative – Work from Home Opportunity in Wyoming
At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that connect people and communities. As a Customer Service and Sales Representative, you'll be the voice of arenaflex, working from the comfort of your own home to redefine customer service and drive sales growth. If you're passionate about technology, customer-centricity, and teamwork, we invite you to join our dynamic team and embark on a rewarding career journey.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to empowering individuals and businesses with cutting-edge solutions and services. Our mission is to connect people, communities, and ideas, and we're constantly innovating to stay ahead of the curve. As a member of our team, you'll be part of a vibrant community that values collaboration, creativity, and customer satisfaction.
Job Summary
As a Customer Service and Sales Representative, you'll be responsible for delivering exceptional customer experiences, meeting sales targets, and driving business growth. You'll work from home, using your problem-solving skills, creativity, and knowledge of arenaflex's products and services to address complex customer questions and concerns. Your goal will be to provide timely and effective resolutions, while also promoting our latest products and services to customers.
Key Responsibilities
* Provide exceptional customer service, addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, and advanced technical support.
- Use creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records.
- Meet monthly sales goals and deliver personalized recommendations for arenaflex's latest products and services.
- Instill confidence and loyalty in customers through thoughtful listening and effective communication.
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshoot and resolve various customer-impacting issues, such as voice and data, spanning multiple networks and elements.
- Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
What You Can Look Forward To
* Competitive pay starting between $16.20 to $18.87 per hour.
- Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
- Paid training completed from home and additional resources to support you.
- Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
- Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone and arenaflex wireless home phone
What We're Looking For
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Work from Home Requirements
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Possibilities
Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
How to Apply
If you're passionate about delivering exceptional customer experiences and driving sales growth, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and submit your application.
Expected Salary:
$16.20 - $18.87 per hour
Location:
Wyoming
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