Experienced Overnight Customer Support Specialist - Pet Insurance Industry Leader

At arenaflex, we're passionate about helping pet owners budget and care for their beloved companions. As a leading provider of medical insurance for cats and dogs in North America, we're dedicated to delivering exceptional customer experiences that make a real difference in the lives of our members. We're now seeking an experienced Overnight Customer Support Specialist to join our team and help us continue to revolutionize the pet insurance industry.

About arenaflex

arenaflex is a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. We believe in fostering a culture of empathy, creativity, and continuous learning, where our team members can grow and thrive. Our mission is to provide the best possible experience for our members, and we're committed to building a team that shares our values and passion for making a difference.

Job Summary

As an Overnight Customer Support Specialist at arenaflex, you'll be at the heart of our operations, providing exceptional support to our members when they need it most. You'll be responsible for handling sensitive situations with empathy and care, utilizing multiple systems to support our members, and adapting to changes in responsibility, processes, and workflow in an ever-changing environment. If you're passionate about delivering legendary member service, building real-life connections, and helping educate members on the importance of having a pet protected by arenaflex, we want to hear from you!

Schedule and Location

This is a remote position for candidates in the United States, excluding Georgia and Florida, unless you hold an active Property & Casualty license. The position requires a full-time schedule, including full weekends without rotation, with shifts ranging from 6:00 PM Pacific Time to 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday to Friday from 8:00 AM Pacific Time to 5:00 PM Pacific Time.

Responsibilities

* Handle sensitive situations with empathy and care, exemplifying arenaflex values

• Utilize multiple systems to support our members, including complex computer systems
• Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment
• Passionately assist members, ask probing questions, and problem-solve to find creative solutions
• Efficiently manage time to provide legendary member service in a high-volume contact center
• Make genuine connections with the ability to adapt communication style to best serve any member that contacts us

Experience and Qualifications

* 1+ years' experience working an overnight shift

• 2+ years' experience in a member-facing role
• Experience using and learning complex computer systems
• Work-from-home experience is a plus!
• Fluency in French or Spanish is a plus!
• Property and Casualty licensing: Currently licensed candidates are eligible for a $1500 sign-on bonus. arenaflex provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US.

Additional Information

* Property and Casualty licensing: arenaflex provides coursework and paid study time during the first three weeks of P&C training for all states in the US, excluding Florida and Georgia.

• If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.

Compensation and Benefits

* The base pay for this position is $24.50/hour on a full-time schedule. Along with the hourly pay, arenaflex employees may be eligible for uncapped monthly bonuses based on individual performance.

• arenaflex may also provide Restricted Stock Units, which vest over 4 years.
• We grant Restricted Stock Units to all new team members, with vesting over 4 years.

Benefits and Perks

* Full medical, dental, and vision benefits at no cost to the employee

• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Why Join arenaflex?

At arenaflex, we're committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We're an equal-opportunity employer and embrace diversity. We're dedicated to providing reasonable accommodation to ensure that individuals can participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real difference in the lives of our members, we want to hear from you! Apply now to join our team as an Overnight Customer Support Specialist at arenaflex. Apply Now!

Learn More About arenaflex

Visit our website at [arenaflex.com](http://arenaflex.com/about) to learn more about our mission, values, and culture. Watch our video at [https://www.youtube.com/watch?v=vdWZ4KHiPTQ](https://www.youtube.com/watch?v=vdWZ4KHiPTQ) to learn more about how arenaflex has revolutionized the pet insurance industry and the reimbursement model. Apply for this job