Experienced Part-Time Remote Customer Service Specialist – Healthcare and Insurance Support

At arenaflex, we're dedicated to delivering exceptional patient care and exceptional customer experiences. As a key member of our Access Center team, you'll play a vital role in facilitating patient healthcare needs and providing top-notch support to our patients, healthcare providers, and facilities. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization with a rich history of providing access to extraordinary care in over 145 locations and 25 specialties across the Midwest region. Our team of over 600 doctors and advanced practice providers is nationally recognized for excellent patient satisfaction, quality healthcare, and community impact. As a part of arenaflex, you'll be part of a dynamic team that's committed to making a difference in the lives of our patients and communities.

Job Summary

We're seeking an experienced Part-Time Remote Customer Service Specialist to join our Access Center team. As a Customer Service Representative, you'll be responsible for answering a high volume of inbound calls from patients, healthcare providers, and facilities. You'll utilize our electronic health record system to validate and capture clinical and financial information, ensuring seamless coordination of patient care. If you're a customer service enthusiast with a passion for healthcare, we encourage you to apply!

Responsibilities

As a Part-Time Remote Customer Service Specialist, you'll be responsible for:

• Navigating our electronic health record system to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics.
• Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions, and communicating directly with providers (physicians) to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Requirements

To be successful in this role, you'll need:

• A High School Diploma or GED
• 2-5 years of recent healthcare or customer service experience
• Excellent communication and problem-solving skills
• Ability to work in a constant state of alertness and in a safe manner
• Proficiency in electronic health record systems and customer service software
• Strong typing skills (minimum speed 35 wpm, 90% accuracy)

Preferred Qualifications

* Experience working in a healthcare or customer service environment

• Knowledge of insurance basics, MyChart, and appointment instructions
• Ability to work in a fast-paced environment with multiple priorities
• Strong critical thinking and problem-solving skills
• Experience with electronic health record systems and customer service software

Benefits and Perks

As a valued member of our team, you'll enjoy:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan*/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a remote customer service specialist, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and supportive work environment that fosters growth, learning, and collaboration. We're committed to making a difference in the lives of our patients and communities, and we're looking for like-minded individuals to join our team.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity! Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job