Hybrid Bilingual Collections Account Representative
ARS National Services is seeking a Hybrid Bilingual Collections Account Representative to join their team in the Houston, TX area. The role involves handling inbound and outbound calls to assist consumers with financial difficulties, negotiating payment plans, and ensuring quality compliance. This position offers the flexibility of remote work while fostering a supportive team environment.
Responsibilities
- Handle inbound/outbound calls with empathy and confidence
- Analyze financial situations and offer tailored solutions
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with quality and FDCPA compliance
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Skills
- Fluent in English and Spanish
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening
- Comfort with basic math
- Basic computer skills & reliable high-speed internet
- Must pass background and drug screening
- Collections, sales, or call center experience
Benefits
- Full benefits (Medical, Dental, Vision, 401k)
- PTO starts right away + 8 paid holidays & 1 floating holiday
Company Overview