Experienced Full Stack Customer Service Representative – Sales (Work From Home) at arenaflex

Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in fast-paced environments and enjoy making meaningful connections with people? If so, we invite you to join arenaflex as a Premier Service Consultant, specializing in customer acquisition and service. As a key member of our team, you'll redefine customer service, creating exceptional experiences for our customers while driving sales growth and loyalty.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to empowering individuals and businesses to stay connected and thrive in an ever-changing world. With a rich history of innovation and a commitment to excellence, we're shaping the future of technology and customer service. As a Premier Service Consultant at arenaflex, you'll be part of a dynamic team that's passionate about delivering outstanding customer experiences and driving business growth.

How You'll Make an Impact

As a Premier Service Consultant, you'll be the voice of arenaflex, providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. Your key responsibilities will include:

• Handling new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Addressing existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Identifying upsell opportunities and making recommendations to right-fit customers with the latest technology, services, and offers
• Providing effective and timely resolutions for customers and delivering personalized recommendations for our latest products and services
• Meeting monthly sales goals and delivering an outstanding customer experience through a consultative approach

Your Day-to-Day Will Look Like This

* You'll work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions

• You'll use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
• When issues arise, you'll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
• You'll work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service
• Premier Service Consultants may be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support, based on the needs of the business

What You Can Look Forward to

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant

• Competitive hourly rate starting at $16.40 (and up) + up to $3,000 in commissions monthly if all sales goals are met
• Comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, holidays, and more
• Opportunities for career growth and development, including training on the latest technology, devices, and products
• A dynamic and supportive work environment that values employee well-being and success

What We're Looking for

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
• Strong communication and problem-solving skills, with a consultative approach to customer service
• Ability to learn and adapt to new technologies and products

WFH Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Possibilities

* As a Premier Service Consultant at arenaflex, you'll have the opportunity to round out your experience with training on the latest technology, devices, and products

• You'll be part of a dynamic team that's passionate about delivering outstanding customer experiences and driving business growth
• With arenaflex, you'll have the chance to advance your career and take on new challenges, with opportunities for professional growth and development

Join Our Team

If you're a customer service enthusiast with a passion for sales and technology, we invite you to join arenaflex as a Premier Service Consultant. Apply today and take the first step towards a rewarding career with a global leader in communications and technology.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or interview process, please let us know.

Apply Now

To apply for this exciting opportunity, please visit our website and submit your application. We look forward to hearing from you! Apply for this job