Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences at arenaflex
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We're a team of problem-solvers, creatives, and collaborators who are dedicated to empowering people to live, work, and play in a world that's connected, inclusive, and full of possibilities. If you're looking for a career that's more than just a job, where you can share your ideas, learn, grow, and thrive, then join us at arenaflex.
About arenaflex
arenaflex is a leading provider of innovative solutions that power and empower people to connect with what brings them joy. We're a company that's driven by a passion for innovation, creativity, and impact. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. We're proud to be a part of a company that values diversity, inclusivity, and equality, and we're committed to creating a workplace that's collaborative, supportive, and empowering.
Job Summary
As an Experienced Customer Sales and Service Representative at arenaflex, you'll be at the heart of our customer service operations, delivering first-class customer service in every interaction. You'll be the face of our company, solving customer issues, acting as a salesperson, product guru, billing expert, and more. You'll be the one on the front line to help us solve our customers' challenges and deliver on our promise of superior customer service.
Responsibilities
As an Experienced Customer Sales and Service Representative, your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and arenaflex products and services.
- Identifying customer needs and proactively offering our products and services.
- Contacting customers by phone or in writing concerning past due payments.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
Requirements
To be successful in this role, you'll need:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
- The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.
- A related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications
While we're looking for candidates who meet the requirements above, we're also interested in candidates who have:
- Experience working in a remote or virtual environment.
- Knowledge of arenaflex products and services.
- Experience with sales and customer service software.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Work Environment
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment, while still being part of a collaborative and supportive team.
Compensation and Benefits
We offer a competitive compensation package, including:
- A weekly compensation range of $648.50 to $1,775.00 based on a full-time schedule.
- Opportunities for advancement and career growth.
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
- A collaborative and inclusive work environment that values diversity, equality, and inclusion.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a career that's more than just a job, then we encourage you to apply. Please visit our website to learn more about our company culture, values, and benefits. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a workplace that's collaborative, supportive, and empowering, and we strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Diversity and Inclusion
We're proud to be a part of a company that values diversity, inclusivity, and equality. We believe that diversity makes us stronger and that everyone deserves to feel valued, connected, and empowered to reach their potential. Check out our diversity and inclusion page to learn more about our commitment to creating a workplace that's inclusive, supportive, and empowering.
Apply Now
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