[Remote] Customer Service Advisor

Note: The job is a remote job and is open to candidates in USA. bet365 is one of the world's leading online gambling companies, and they are seeking motivated customer service champions to join their Customer Service department. This role offers a career opportunity in the expanding US market with an industry-leading training program and a promote-from-within culture.

Responsibilities

• Ensuring every customer interaction is positive and memorable
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication
• Resolving customer requests and complaints promptly and courteously
• Assisting in support of various internal efforts that improve how customers perceive our platform and services
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information
• Promoting and advocating for responsible gambling practices among customers

Skills

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries
• Exceptional communication skills, both written and verbal
• Active listener, with the ability to understand customer needs and provide tailored support
• Customer-centric with a passion for delivering outstanding service
• Eagerness to expand personal knowledge and skills
• Meticulous attention to detail to ensure accuracy
• Ability to multitask efficiently in a fast-paced environment
• Creative problem-solving capabilities to resolve challenges independently
• Strong individual and team collaboration skills
• Maintain compliance with individual licensing requirements according to regulations

Benefits

• Company-paid healthcare for employees
• Annual bonus
• 401(k) with Company match
• 33 paid days off

Company Overview