Administrative Assistant / BDC Representative

Dick Hannah Dealerships is a family-run business focused on innovation and employee care. They are seeking a motivated Administrative Assistant / BDC Representative to support the sales and finance teams with car deal paperwork, customer communication, and ensure smooth transaction processing.

Responsibilities

• Review and organize car deal paperwork for accuracy and completion
• Package finalized deals for lender submission and internal processing
• Ensure all required documents are properly signed, scanned, and filed
• Maintain compliance with dealership and manufacturer guidelines
• Communicate with sales and finance staff regarding incomplete or incorrect documents
• Enter and update deal data in the DMS/CRM systems
• Maintain organized digital and physical files of all deal documents
• Make outbound calls, emails and texts to follow up with internet leads, unsold showroom traffic, and service customers
• Schedule new appointments and follow-up on missed appointments
• Use our CRM tool (e.g., VinSolutions) to track communication and follow-ups
• Provide accurate product, pricing, and appointment information to customers
• Support sales campaigns, offers, customer lists, and service-related tasks to drive customer engagement
• Foster strong communication and collaboration with the sales team to ensure seamless hand off of leads and effective teamwork

Skills

• Excellent communication
• Physical ability to use computer hardware/software
• Team player, willing to work in a team-oriented process, with a positive attitude
• Ability to multi-task
• Ability to work alone, self motivate and manage one's own time
• Organized and extremely detail oriented
• Ability to prioritize
• Basic knowledge of dealership operations and/or office/clerical experience

Benefits

• Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.
• Paid Holidays: Hannah Motor Company offers at least 2 paid holidays per year to Administrative Assistant / BDC Representative subject to completion of the introductory period and other eligibility requirements as per company policy.

Company Overview