[Remote] Analyst, Care Associate Behavioral Health
Note: The job is a remote job and is open to candidates in USA. CVS Health is a leading health solutions company dedicated to transforming healthcare. The Analyst, Care Associate Behavioral Health will support the Autism Care Team by processing clinical requests, facilitating follow-ups, and assisting clinical staff in locating services for members.
Responsibilities
- Process and record receipt of clinical requests and assign for review
- Facilitate follow-up calls for additional information from providers
- Assist clinical staff in locating services for members through provider searches
- Provide information to clinical staff regarding results of provider or resource searches
- Monitor fax/email mailboxes and tasking buckets
- Submits PIN requests for providers not listed in the system
- Assigns cases to clinicians
- Collaborates with clinical staff on administrative processes
- Forwards documents to be attached to clinical cases
- Creates new cases based on new requests
- May participate in reporting or data collection with projects
Skills
- 1+ year(s) working with Behavioral Health
- Required to use a residential broadband service with internet speeds of at least 25 mbps/3 mbps in order to ensure sufficient speed to adequately perform work duties
- Ability to work Monday – Friday from 8:00am – 5:00pm PST/MST
- High School Diploma or GED
- Highly proficient in keyboarding skills and working with multiple systems
- Familiarity in Microsoft Office Suite
- Familiarity with Medcompass and/or CEC
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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