Implementation Specialist

DocNetwork is a company that provides innovative health and safety solutions through its CampDoc and SchoolDoc platforms. They are seeking a passionate, customer-focused Implementation Specialist to support a diverse portfolio of clients by designing, building, and delivering custom solutions on time, ensuring a smooth transition for new clients during the implementation process.

Responsibilities

• Work collaboratively with your Client Success Manager and Lead to support a portfolio of 120+ accounts
• Manage the annual account review process, ensuring timely and accurate configuration
• Interpret information supplied by clients to design customized solutions that support their administrative needs and enhance user experience
• Guide clients through the setup and review process with clear communication and virtual support
• Build meaningful connections with clients by communicating proactively throughout the review process with clarity and kindness
• Configure and implement client accounts within our application based on their business needs and usage patterns
• Become a subject matter expert on the platform’s functionality, configuration options, and best practices to support optimal client setup
• Advise clients as a trusted consultant on how to effectively design and optimize their account
• Collaborate within your pod and internal teams to find solutions that drive retention and growth
• Collect and share client feedback to inform strategic and continuous product improvements
• Foster a collaborative and inclusive work environment that supports teamwork and innovation
• Support the broader Client Experience team by flexing across Client Success, Customer Support, and Training as needed, including assisting with support emails/calls during the peak season (summer)

Skills

• Experience configuring SaaS products or working with web-based tools that require understanding of logic-based workflows, settings, or data structures
• Excellent organizational and time management skills. Proven ability to manage multiple client projects simultaneously and meet competing deadlines
• Strong communication and consultative skills
• Proficient in MS Excel and Google Sheets
• A problem-solving mindset with a proactive approach to client engagement
• Ability to maintain a high level of attention to detail while working on multiple customized accounts at once
• Tech-savvy with the appetite and aptitude to become an expert in our platform
• Adaptability and comfort in fast-paced, evolving environments
• Experience in an implementation, consulting, or account management role preferred

Benefits

• Medical
• Dental
• Vision
• Life
• Pet
• Flex PTO
• 401k with company match
• Remote Work options
• Flex Schedules
• Professional Development and Wellness Budgets
• Volunteer Time Off

Company Overview