IT Onboarding Specialist
Akin is a company that focuses on providing a structured onboarding experience for new hires. The IT Onboarding Specialist is responsible for introducing new employees to the company's IT systems and policies, ensuring a smooth transition into the organization.
Responsibilities
- Participates in Akin’s New Employee Welcome meetings introducing new hires to the IT onboarding process
- Conducts IT Onboarding appointments
- Prepares and ships equipment for new hires to the appropriate location
- Maintains an up-to-date computer and cellphone inventory
- Prepares and ships replacement equipment
- Operates internal backend and account provisioning tools and resolves issues
- Effectively uses ticketing system to organize, prioritize and monitor work
- Performs quality assurance checks of onboarding process and maintains accurate documentation at all times
- Collaborates with HR, hiring managers and other stakeholders on process improvement
- Partners with MSP and other vendors to ensure a successful onboarding
- Handles offboarding requests and ensures assigned equipment is returned to inventory in a timely manner
- Creates, maintains and supports a safe and welcoming environment for people of color, disabled, trans and gender non-conforming staff, and other historically excluded populations
- Assists with other IT projects and support needs during downtime, onsite as needed
Skills
- 1+ years of IT/help desk support
- Active Directory or EntraID administration
- Experience with Windows and iOS environments
- A valid driver's license and a favorable driving record, with no more than three violations within the past three years
- Experience in customer facing IT/help desk technical support roles
- Power user of Microsoft applications
- Extraordinary communication, time management and problem-solving skills
- Ability to prioritize tasks and follow through to completion
- Extremely attentive to detail
- Customer-centric attitude
- Familiarity with or interest in the principles of accessibility, inclusion, and belonging; and experience working successfully with colleagues, clients, or communities from a variety of backgrounds
- Demonstrated openness to learning and contributing to an inclusive workplace environment
- Experience using a ticketing system (JIRA, Zendesk, or similar)
- Experience supporting Microsoft cloud computing platform
- Bilingual in English/Spanish is a major plus
Benefits
- Comprehensive benefits package
- Competitive pay
- Medical
- Dental
- Retirement benefits
- Paid time off
Company Overview