[Remote] IT - Application System Admin II - IV (Remote)

Note: The job is a remote job and is open to candidates in USA. The Cincinnati Insurance Companies is seeking an application system administrator to support and maintain application/system environments. The role involves installing software, managing user permissions, and providing debugging assistance, as well as monitoring system performance and coordinating disaster recovery activities.

Responsibilities

• Test (operational readiness/smoke test) third-party application software, upgrades and patches on servers
• Maintain third-party software on servers
• Manage generic and service accounts (e.g. change passwords, decommission)
• Validate and monitor software/server access
• Create and deploy DEV, QAT and PROD (if applicable) build packages
• Evaluate and recommend third-party software upgrades
• Optimize/configure third-party software on servers for multiple service areas
• Configure and install third-party software, upgrades and patches on servers
• Optimize generic and service accounts (e.g. change passwords)
• Coordinate software/hardware installs and upgrades with IT Infrastructure resources
• Provide debugging assistance to developers
• Set up and maintain application user permissions
• Review application-related documentation to identify and communicate pertinent upgrades/enhancement packs
• Analyze the effects of software/configuration changes on other systems
• Work together with development team (if applicable) and source integrity team for the first installation of application software/components and releases into environments (UAT, PROD) using their tools and processes for initial server deploys where applicable
• Configure and modify schedule tool for software cycles and processes (schedule jobs and processes)
• Monitor performance of third-party jobs/cycles and request additional capacity whenever necessary
• Monitor storage in regard to supported environments and request storage changes
• Monitor log files associated with third-party applications and automate monitoring and deleting of log files based on retention guidelines
• Generate, maintain and analyze system performance metrics
• Make recommendations for system performance improvement and availability
• Provide on-call support (i.e. incident management/outages)
• Validate Firewall, LoadBalancer and Server Configuration changes based on software and service area needed
• Create and execute database scripts and queries
• Validate/verify system backups are in place
• Plan and coordinate backup strategies
• Maintain and support databases
• Develop and submit firewall requests
• Plan and coordinate disaster recovery activities (i.e. environment, documentation, etc.)
• Perform troubleshooting
• Develop and follow multiple environment restart/recovery procedures and test plans
• Handle the start and completion of application services
• Implement and maintain interfaces
• Coordinate with team and IT groups to develop or enhance existing solutions
• Identify integration points and reusable components between systems
• Research new technologies and provide recommendations based on impact
• Evaluate topologies making recommendations to optimize environments for changes in services
• Provide technical assistance to developers and other IT service areas
• Create and update scripts to automate system administration tasks
• Review system architecture design for potential system limitations, compliance with architecture standards and make recommendations
• Use third-party diagnostic tools and work with vendors to troubleshoot application issues
• Train/mentor less experienced associates
• Proactively recommend service area process improvements
• Understand and apply change, incident, release and problem management processes
• Understand and correctly follow service area/IT procedure, processes and standards
• Understand and follow internal and external audit compliance requirements
• Serve as the technical lead for upgrades of third-party application to new version
• Manage service requests (i.e. priority, coordination of tasks, reporting)
• Assist with resource assignments (i.e. project work efforts, non-project work efforts, on-call support)
• Create team communication plan for status meetings
• Manage pager and support rotation schedule
• Perform change manager responsibilities

Skills

• Experience with system application architecture, database schemas and development tools
• Experience with supporting, troubleshooting and problem-solving production issues
• Familiar with .NET, WebSphere, Oracle, AIX and Linux
• Moderate understanding of web service technologies
• Experience with MQ and MIM
• Moderate understanding of jboss
• Familiar with XML technologies
• Experience with SQL Server, SQL and DB2
• Effective communication skills both verbally and in writing
• Work and communicate effectively with others to achieve results
• Build relationships while addressing business needs with strong customer service skills
• Embrace change that supports continuous improvement
• Commit to a career of learning by seeking and taking advantage of educational opportunities
• Work independently, show willingness to perform any task and ask for additional work and responsibility
• Focus on results, commit to tasks, work decisively and follow through
• Develop associates through mentoring and coaching
• Create success plans to advance knowledge, skills and capabilities
• Motivate others by offering to help and demonstrating respect
• Align associate activities to departmental and company goals
• Define and clearly communicate expectations
• Provide meaningful, continuous feedback
• Lead by example

Benefits

• Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company.
• Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
• To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Company Overview

• The Cincinnati Insurance Companies markets business, home and auto insurance products through independent insurance agencies. It was founded in 1950, and is headquartered in Fairfield, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://www.cinfin.com.

Company H1B Sponsorship

• The Cincinnati Insurance Companies has a track record of offering H1B sponsorships, with 7 in 2025, 2 in 2023, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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