Technical Support Engineer (Advisor Website)
Principal Financial Group is a purpose-led firm that builds financial tools to help customers achieve financial security. They are seeking an Infrastructure Engineer I to support their Advisor Website Services team, focusing on maintaining service quality and resolving web-related issues.
Responsibilities
- With guidance, learn, understand and support Principal systems and web applications to provide top service to our business partners
- Understand how systems integrate with each other
- Focus on growing as an engineer, learning existing tools, resources and processes
- Ability to effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues
- Ability to own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues
- Begin gaining understanding of services team is accountable to maintain
- Be eager to provide input to team as working on web and/or data related topics
- Stay current and engaged on industry trends
- Perform other job-related duties of special projects as required
Skills
- Bachelor's degree (preference in a computer science, technology, engineering or math-related field) or equivalent experience
- Basic planning, organizational, problem-solving, analytical, decision-making and communication skills required
- Must be able to maintain a high degree of accuracy and confidentiality
- Must have the desire and ability to learn new technology and continuously grow
- Ability to work on cross-functional teams and collaborate with both IT and non-IT partners
- Must be able to work with people at all levels and demonstrate the ability to understand and embrace change
- Some travel may be required, including overnight stays
- May be required to provide on-call support
- Knowledge of insurance and financial services products preferred
- Demonstrated leadership abilities preferred
- Strong time management skills preferred
Benefits
- Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
- Pension Eligible: Yes
Company Overview