Service Reliability Engineer

OpenEye is a cloud video platform company providing solutions for video security and business intelligence. They are seeking a Service Reliability Engineer who will enhance the reliability and quality of software and release processes, collaborating with cross-functional teams to ensure stable releases and exceptional customer experiences.

Responsibilities

• Engineer and implement solutions that increase system integrity, scalability, security, and reliability
• Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience
• Implement, operate, and continuously improve monitoring, alerting, and observability systems
• Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence
• Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives
• Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability
• Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions
• Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle
• Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance
• Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting
• Participate in capacity planning and performance tuning

Skills

• 1-5 years related experience and/or training
• Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools
• Experience in a scripting language and/or C# and/or Java and/or C++ development language
• Solid understanding of development practices and TCP/IP network protocols
• Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana)
• Familiarity with Agile methodologies and project management tools (e.g. Jira)
• Ability to quickly learn new technologies and practices
• Excellent critical thinking and problem-solving skills
• Strong quality ethic and test-first attitude
• Great communication and teamwork skills

Benefits

• Employees are eligible to purchase company stock at a discounted rate
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Paid maternity and paternity leave
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• 7 Paid Sick/Wellness days per year
• 9 Paid Holidays per year
• This position is eligible for a flexible hybrid work schedule
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – Free Alarm.com system for your home!

Company Overview