[Remote] Enrollment Coordinator

Note: The job is a remote job and is open to candidates in USA. Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Enrollment Coordinator plays a crucial role in guiding patients through the enrollment process and connecting them with providers for telemedicine-based treatment.

Responsibilities

• Serve as a first point of contact for individuals interested in reducing opioid use through MAT
• Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT
• Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services
• Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry
• Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services
• Verify insurance coverage and schedule first appointments based on provider availability
• Register patients and document relevant clinical information within our EHR
• Coordinate with the patient's new care team to ensure a seamless transition into treatment
• Update Bicycle Health’s CRM to track patients’ progress throughout the enrollment pipeline and to facilitate outreach efforts
• Provide patients with information and referrals for community resources that may support their treatment
• Participate in program development efforts and provide input to optimize the enrollment process

Skills

• 1-2 years administrative experience interacting with patients in a fast-paced healthcare environment such as a clinic, hospital, or community health center
• Previous experience working in a call center
• Experience in insurance verification
• Strong verbal and written communication skills
• Ability to quickly adapt to a demanding, evolving, and fast-paced environment
• Proficient in using modern technology systems such as Google Sheets, Drive, Calendar as well as using a Mac Laptop and Slack
• Experience using EHRs and CRMs is highly preferred
• Previous experience working with individuals experiencing substance use dependency preferred

Benefits

• 3 Weeks PTO
• 8.5 days of additional sick time
• 10 paid holidays
• Paid parental leave
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

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