Associate, Client Service, Brand Performance

Kantar is the world’s leading data, insights and consulting company, and they are seeking an Associate in Client Service for Brand Performance. The role involves contributing to client relationships, learning brand research, and managing day-to-day communications while supporting project execution.

Responsibilities

• Contributes to Brand Performance new business opportunities to maintain and grow book of business
• Learning how to price and scope jobs and build a statement of work
• Starting to manage day to day and tactical communication for accounts
• Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges
• Working to design research and contributes to the process (survey design, sample, specs, to deliverables)
• Responsible for delivering on client servicing values and driving client satisfaction
• Learning project tools, processes and is able to execute independently
• Contributes to critical and analytical thinking on accounts
• Loops in senior support when needed
• Provides active feedback to account teams
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
• Generate positive energy and contributes to Brand Performance team culture

Skills

• 1+ years of professional experience or strong internships / MMR programs
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
• Natural curiosity, a can-do attitude, driven and willing to take initiative
• Bachelor's degree in market research/marketing or related social science, mathematics and/or other analytic disciplines
• Clear and effective written and verbal communication skills
• Confidently delivers messages and exemplifies Kantar values
• Market research experience preferred with exposure to quantitative methodologies
• Prior project management experience preferred

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Company Overview