Networking Technical Support Specialist - Fusus
Axon is on a mission to Protect Life, addressing critical safety and justice issues through their devices and cloud software. They are seeking a Networking Technical Support Specialist to provide exceptional technical support to customers, focusing on hardware and software-related issues while meeting performance and quality goals.
Responsibilities
- Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
- Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
- Work with the Implementation team to assist with the geospatial setup of customer locations
- Respond to and resolve inbound Customer support requests through email and telephone
- Troubleshoot Customer support issues and follow Axon Fusus escalation policy
- Document all work completed within the Axon Fusus CRM support tool
- Participate in Axon Fusus sponsored training and certifications to advance technical skills
Skills
- 1 years experience working in information systems and networking
- Analytical thinker who problem-solves systematically to find resolutions
- Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
- Completion of or working toward a college degree in a technical discipline
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
- Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
- Certifications such as Network+, Security+, Linux+
Benefits
- Competitive hourly rate and 401k with employer match
- Accrued paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Company Overview
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