Technical Support Representative, Specialist
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. They are seeking a Technical Support Representative to provide Tier I technical support, troubleshoot issues, and assist users with software and hardware-related concerns.
Responsibilities
- Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action
- Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
- Installing and configuring hardware and software
- Provide timely and accurate customer feedback
- Uses automated information systems to analyze and troubleshoot issues
- Resolves problems or escalates to senior technical support as necessary
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company
- Supporting the roll-out of new applications
- Conducts technical research for source of information required in support of requests related to ongoing programs
- Instruct users in the use of PCs and networks
- Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
Skills
- US Citizenship
- Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
- Requires High School diploma
- Requires 1 to 2 years of customer service experience
- Good written and verbal communication
- Must reside near Loveland, CO
- Prior experience in technical support or a similar role
- Demonstrated ability to work both independently and collaboratively with a team
- Well-rounded working knowledge of IT concepts and best practices
Benefits
- Eligible for overtime
- Shift differential
- Discretionary bonus
Company Overview