Inbound Customer Service Representative
Berkheimer Tax Innovations is now hiring Inbound Customer Service Representatives in Bangor, PA. In this role, you will be responsible for answering inbound phone calls and providing solutions to taxpayers while maintaining positive communication and meeting production goals.
Responsibilities
- Answer incoming phone calls in a busy call-center environment
- NO COLD CALLING!
- Maintain positive & timely communication with customers
- Use problem solving skills to answer difficult taxpayer inquiries
- Exhibit patience & understanding when handling taxpayer issues
- Navigate & research between numerous accounts & software programs
- Meet personal, company, & client production goals
Skills
- High School Diploma or equivalent
- Minimum 1-3 months related experience and/or training
- Excellent attitude
- Computer and keyboarding skills
- Willingness to learn a wealth of Pennsylvania tax information
- Prior clerical experience and/or customer service experience is helpful, but not required
Benefits
- Medical, Dental, Vision & Life Insurance
- Paid Holidays, Vacation, Sick, and Personal Time
- Wellness Program including physical, emotional, and financial wellness
- 401(k) with Profit Sharing
- Employee Assistance Program
- Voluntary Benefit Plans
- FSA & HSA Options
- Casual business work environment
Company Overview