Customer Care Specialist - Hybrid - King of Prussia, PA
Culligan Quench is dedicated to improving people's lives by providing filtered water solutions and reducing plastic bottle consumption. The Customer Care Specialist role involves delivering exceptional customer service, processing service orders, and resolving inquiries to foster customer loyalty.
Responsibilities
- Answer incoming customer calls in a professional and courteous manner
- Field customer inquiries via phone or through electronic inquiries
- Document and update customer records in the database during and after each call
- Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes
- Meet or exceed all position key performance indicators/metrics (KPI’s)
- Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
- Follow call scripts and guidelines while maintaining a natural and empathetic conversation
- Stay updated on company policies, product updates, and trainings
Skills
- Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
- Must be able to exhibit empathy and understanding over the phone and email
- Must have a 'customer-centric' attitude with an eagerness to provide world-class customer service
- Ability to communicate clearly and professionally, both verbally and in written correspondence
- Strong attention to detail
- Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc
- Process Compliance: Follows all documented processes & department policies to provide customer support
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus
- Bilingual (Spanish)
Benefits
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- 15 days PTO and 10 paid Holidays
Company Overview