[Remote] Help Desk Specialist

Note: The job is a remote job and is open to candidates in USA. BBSI is looking for a Help Desk technician, who must have great technical and troubleshooting skills. You will be serving as the first point of contact for internal BBSI users seeking assistance with computer issues over the phone or via our ticketing system.

Responsibilities

• Serve as the first point of contact for internal BBSI users seeking technical assistance over the phone or via ticket. Issues range from setting up new computers, printers, configuring software and access to computer systems
• Perform remote troubleshooting through remote desktop and command line tools
• Walk the user through troubleshooting tasks over the phone or through writing to help identify the problem remotely. Then determine the best solution based on the issue and details provided by the person over the phone
• Take ownership of issues and provide a solution for any problems discovered
• Manage an active workload of a minimum of 60 tickets (issues) plus any additional project work
• Follow-up with users on any un-resolved issues in a timely fashion

Skills

• Experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills written and over the phone
• Customer-oriented and cool-tempered
• Windows 7 & 10
• HP Laptops and Desktops
• HP Printers
• Various copiers
• Citrix
• Salesforce
• MS Office 2010 – 2016
• VPN
• Remote Support tools like – Remote desktop, Fastsupport
• AD – Adding accounts, removing accounts, joining computers to the domain
• Exchange – Creating accounts, forwards and administering calendars
• Mobile devices

Benefits

• Medical insurance
• Health savings account
• Flexible savings account
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Accidental death and dismemberment
• Life insurance
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary accident
• Voluntary critical care
• Voluntary hospital indemnity
• Legal
• Identity & fraud protection
• Commuter benefits
• Pet insurance
• Employee stock purchase program
• Employee assistance program
• Accrued sick leave of 1 hour for every 40 hours of work
• Vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year
• 6 paid holidays annually
• 4 paid volunteer days annually

Company Overview