Technical Support Specialist
Corfix is one of Canada’s fastest-growing SaaS companies in construction tech, specializing in job site management. They are seeking a Technical Support Specialist to provide technical support, troubleshoot issues, and collaborate with development teams to enhance product functionality and user safety.
Responsibilities
- Act as the second level of support for the Customer Support (CS) team, addressing technical inquiries and providing guidance on customer-reported issues
- Investigate, reproduce, and diagnose bugs, working closely with the development team to identify workarounds and long-term solutions
- Respond to technical questions in internal development channels, assisting team members with debugging and troubleshooting efforts
- Serve as the first point of contact for high severity bugs and outages outside of business hours
- Support the development of customer integrations using a no-code/low-code Integration Platform as a Service (iPaaS)
- Design and implement generic and customer-specific integration workflows to streamline data flow and automation between systems
- Follow established incident response playbooks and work proactively to mitigate potential disruptions and ensure system stability
Skills
- University degree or college diploma in Computer Science, Computer Studies, Information Technology, Engineering, or a related field (or equivalent experience)
- Familiar with software engineering fundamentals and programming concepts
- Strong problem-solving skills, attention to detail, and a curious, quality-oriented mindset
- A strong desire to help others and the ability to translate complex technical issues into understandable guidance for non-technical teams
- Strong logical reasoning skills, particularly useful for designing and implementing integration workflows and data automation
- Ability to collaborate with internal teams to enhance integration capabilities and maintain best practices for scalable solutions
- The energy and motivation to work in a fast-paced environment and a willingness to participate in an after-hours on-call rotation for incident response
Benefits
- Growth & Mentorship
- Rewarding Benefits
- Work-Life Balance
- Meaningful Work
Company Overview