Customer Service Manager
Associa is a leading company in community management with over 11,000 team members. The Customer Service Manager will oversee resident relations, manage communications, and ensure service levels are met, while compiling and analyzing feedback to improve services.
Responsibilities
- Assist GM or AGM with the processing of any new residents or residents who are leaving property
- Assist GM or AGM by managing any scheduled maintenance to all residents for full participation
- Assist GM or AGM with the preparation and distribution of the monthly CCV2 newsletter
- Assist GM or AGM by managing the preventative maintenance calendars and schedules, and keeping all vendor contact information current
- Assist GM or AGM with all training and educational programs conducted on property or the CFMA
- Assist GM or AGM by directing and coordinating watch personnel duties to ensure residents, guests, vendors and contractors and moving personnel follow all house rules
- Assist GM or AGM by managing of all incident reports and ensures open incident reports are resolved properly
- Assist GM or AGM to provide management services to residents
- Assist GM or AGM with timely response to emergencies on property during and after-hours
- Maintains filing system and retrieves information as requested from records, emails, minutes, etc
- Answers incoming phone calls and responds to inquiries
- Perform other duties as assigned
Skills
- Knowledge competence on house rules, bylaws and declaration for residential condominium Association
- Knowledge competence on how to use a computer and its software to complete job requirements
- Experienced at coordinating in-person and remote educational and training programs
- Has competent written, verbal and interpersonal communication skills
- Possesses competent ability to work well with residents, Owners, other employees, vendors and guest
- Possesses competent skills to deescalate conflicts
- Maintains a valid Hawaii driver's license
- High School Diploma or GED Required
- 1 - 3 years of work directly related to or closely related work experience
- Experience, skilled and experience with Microsoft and/or Apple computers and other office equipment
- Experience organizing educational, training and social activity programs
- Experience with software programs to improve information and messages to residents and Owners
- Associate Degree Preferred
Company Overview