Claims Representative
C.H. Robinson is seeking a Claims Representative who will be responsible for entering, overseeing and helping to resolve the cargo claims filed by customers. This role involves collaborating with various network offices and parties to ensure effective resolution of claims and maintaining strong customer relationships.
Responsibilities
- Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents
- Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement
- Monitors and responds professionally with a customer service mindset to email and voicemail
- Resolves daily problems that arise and brings the issues to a resolution
- Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials
- Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agents
- Builds working relationships with customers, carriers, insurance companies and the office network
- Maintains excellent task management in order to have proper follow up and resolution on each claim
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
Skills
- High School diploma or GED
- 1+ year previous customer service or claims experience
- 1+ year of experience with Microsoft Office Programs
- Bachelor's degree from an accredited college or university
- Previous transportation experience
- Strong problem solving and decision-making abilities
- Quick learner who is successful at multi-tasking
- Team player who can also produce independent results
- Possesses strong detail orientation
- Strong customer service focus
- Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio
- Values a diverse and inclusive work environment
Benefits
- Three medical plans which include
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Company Overview