IT Support Specialist
GHJ is a long-established firm dedicated to helping clients and employees thrive. They are seeking an IT Support Specialist to provide end user support for their 250+ employees, troubleshoot IT issues, and ensure a positive IT user experience.
Responsibilities
- Tier 1 troubleshooting of company provided laptops
- AV Meeting setups
- Working with IT Ticketing system including monitoring queues, updating knowledge solutions, and inventory management of managed assets
- Application support for industry-specific applications
- Handling user onboarding and offboarding requests
- User creations and deactivations for industry-specific applications
- Identifying and escalating issues to proper IT specialists as needed
- Researching issues and finding resolutions using available information resources
- Working with appropriate vendor tech support to resolve issues when needed
- Diagnosis and resolution of Tier 1 hardware and software issues for local and remote employees
- Assist with documenting instructions for application updates and communicating to GHJ employees
Skills
- Excellent customer service skills
- Ability to react quickly and effectively to end-user IT needs
- Willing to challenge our thinking
- Ability to work in a highly collaborative environment
- Process oriented
- Critical Analytical thinking skills
- Understanding of basic computer and applications troubleshooting best practice
- 1-2 years of related experience in a customer service-oriented IT support role
- Exceptional customer service skills required
- Strong communication and interpersonal skills
- Familiarity with Entra ID, Intune, and Microsoft 365 Admin
- Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers
- Experience supporting and resolving computer issues for both local and remote customers
- Experience working for an accounting or other professional services firm a plus, but not necessary
- Associates Degree in Computer Science or related field is preferred
Company Overview
Company H1B Sponsorship