[Remote] Customer Support Associate
Note: The job is a remote job and is open to candidates in USA. Empower is a fast-growing startup focused on transforming the gig economy to help drivers earn a sustainable living. They are hiring Customer Support Associates to address and solve driver and rider issues on the Empower platform, ensuring customer satisfaction through timely communication and problem-solving.
Responsibilities
- Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
- Ensure timely correspondence with customers via phone and email
- Identify customer needs and address their problems with a positive attitude
- Escalate issues and trends that require broader attention
- Prepare and present product/service recommendations that will decrease the volume of customer issues in the future
Skills
- You are a detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
- Polished written and verbal communication skills
- You exhibit patience when handling tough situations
- Strong organizational skills and the ability to multitask
- Proficiency in CRM software and ticketing systems, such as Zendesk
- You have a flexible schedule, allowing for potential weekend and night work
- Team-first mentality and a professional attitude
- You take a startup (all-hands-on-deck) 'I bust my butt because I love it' approach
- Experience in a customer support role or call center environment
- Experience at a startup or in a similarly intense environment
- Familiarity with for-hire transportation industry and gig economy
Benefits
- Competitive benefits package
- Equity
- Performance-based bonus
Company Overview