[Remote] Baseball Data Support Coordinator (Seasonal)
Note: The job is a remote job and is open to candidates in USA. Major League Baseball (MLB) is seeking a Seasonal Baseball Data Support Coordinator to enhance their Baseball Data Platform team. In this role, you will support customers, track and improve data quality, and guide incident response processes, all while collaborating with engineers and data scientists.
Responsibilities
- Night and/or weekend shift rotations to support MLB Club questions/needs and internal baseball technology incident response
- Investigate potential data quality issues both proactively and responsively
- Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership
- Proactively monitor Major League games, Minor League games, dashboards, and internal channels for reported data and technology issues
- Query the database to solve problems and answer questions as needed
- Collaborate with the Statcast engineering, product, data science, and content teams to ensure accuracy on the next generation of storytelling metrics
Skills
- Experience communicating professionally in a customer support role with technical and non-technical users
- 1+ years of experience with data and/or technology related to baseball
- Critical thinking skills and the ability to apply learnings to unique situations
- Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
- Experience with SQL or similar database querying experience
- Some knowledge of cutting-edge tracking technology, including optical and radar systems
- A love of baseball!
Company Overview
Company H1B Sponsorship