[Remote] Yard Advisor

Note: The job is a remote job and is open to candidates in USA. Sunday is a company focused on lawn and garden care, seeking Yard Advisors with a passion for customer service. The role involves assisting customers with lawn care inquiries and ensuring high levels of satisfaction through effective communication.

Responsibilities

• Providing a high level of customer satisfaction by focusing on the timely resolution of issues and professional communication
• Learning the Sunday product, including lawn and turf science, in order to speak at a high level to our customers about not only our products but the science behind them
• Answering questions pertaining to lawn care plans, services, products, and lawn care advice to resolve any customer concerns
• Answering phone calls, responding to emails, and responding to SMS texts in order to resolve customer issues in a timely fashion
• Providing 5-star services to our customers to grow customer satisfaction and ultimately drive repeat purchases for Sunday
• Effectively communicating work status and customer issues to teammates and managers by sharing best practices, identifying issues and resolutions, and appropriately elevating any concerns

Skills

• Knowledgeable in lawns and gardens
• Previous customer service experience, ideally with phone/email experience
• Exceptional written and verbal communication skills
• Customer-centric mindset with willingness to continually listen and learn
• Strong interpersonal skills, including flexibility, positivity, and relatability
• Understanding of time sensitivity for issue escalation
• Thrives under pressure; you are able to keep up with the ambiguous, fast-paced environment of Sunday
• Understands and fosters an environment of teamwork and collaboration
• Exhibits Sunday core Values: Curiosity, Passion, Courageousness, Drive, Humility, and Empathy

Benefits

• Remote
• Flexible schedule

Company Overview