W2 – Systems Engineer I (PBX, asset management, billing reconciliation, VoIP, ATT) – Remote in WI
Description : WISCONSIN ONLY POSTING : POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). Candidates that are NOT located IN WISCONSIN or NOT willing TO RELOCATE within that timeframe will NOT be considered and should not be submitted. ALL WORK MUST BE DONE IN WISCONSIN. The client is looking for ONE (1) Systems Engineer I - Telecommunications Administrator Will close to submissions on 12 / 22 / 2025 at 4 : 00PM CST. Top Skills :
- Demonstrated Telecommunications provider services support and vendor management.
EX providers : ATT, US Cellular, Lumen, etc. (8+ years)
- Experience in provisioning a PBX. (5+ years)
- Demonstrated skills in telecommunications asset management and billing reconciliation. (8+ years)
- Experience in managing Call Center software distributing and managing VoIP phone numbers. (8+ years) Experience in helping clients with roadmap to strategize multiyear plan to keep the systems effective with emerging technologies. INTERVIEW NOTES : PLEASE NOTE : A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid upon confirming the interview.
Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details. An in-person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or video interviews at any point during the process. Interviews will be set up shortly after the posting close date. MUST provide three (3) business references for the interview. (One reference must be a supervisory level.) IMPORTANT NOTES : Candidate MUST be physically located in the United States. International candidates / phone numbers will not be accepted. Candidate must follow ALL DCF work rules Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9 : 00 am 3 pm (or CST hours as defined by the hiring manager) Candidate will be required to provide their own equipment for this position (See job description for required specifications.) Interview process : Over zoom for the 1st round interview. 2nd round also zoom only unless candidate is very close Madison area and able to make it. the hiring manager's preference is to hire someone who is local to Wisconsin for this type of position. Duration : 6 / 30 / 2026, with the potential to extend for an additional term(s) Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required. Project details : The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. Additional Details : Weekend coverage : Occasionally, maybe once a quarter related to VOIP reboots that we typically do on Sunday morning. List any special qualifications & years of experience :
- Call Tracing Software - 8 years
- Telecommunication Infrastructure and Service Inventories - 5 years
- Telecommunications bill payment systems - 8 years
- Telecommunications rates and billing systems - 8 years
- Telecommunications systems and services - 5 years
- Template and instructions development - 5 years
- Customer Service - 8 years
- Oral Communication - 8 years
- Written Communication - 8 years
- LAN - 5 years
- Telecommunication : Design and configure of ACD, VolP, and IVR systems - 5 years
- Telecommunications - 8 years
- Video Conferencing - 3 years
- Vo / IP Networks - 5 years
- Wide Area Networks (WAN) - 5 years
- Wireless - Cellular - 8 years
- Wireless - Data - 5 years
- Wireless - Mobile - 5 years
- Work with vendor to resolve hardware and software problems - 5 years Pay rate : $30 / hr on W2.
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