Technical Support Engineer Senior

Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor of Computer Engineering

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most essential and dynamic tasks in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the job

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

What you will be doing

• Responding to escalated tickets from operations and application support teams.

• Troubleshooting complex issues and providing detailed analysis to clients via ServiceNow.

• Accessing client systems remotely to diagnose and resolve problems.

• Collaborating with client technical teams and system engineers to implement solutions.

• Training clients on application functionality and best practices.

• Coding fixes when possible and working with developers to deploy solutions.

• Supporting software updates and enhancements.

• Communicating effectively with clients regarding bottlenecks, delays, and resolutions.

• Other related duties as assigned.

What you bring

• Bachelor’s degree in computer science, information systems, or related field (or equivalent experience).

• 3+ years of experience in application support or technical troubleshooting.

• Strong knowledge of Perl, JavaScript, UNIX; bonus skills include HTML, C, C++, Red Hat, FreeBSD.

• Familiarity with software development lifecycle and coding best practices.

• Experience with ticketing systems (ServiceNow preferred).

• Excellent problem-solving and analytical skills.

• Strong verbal and written communication skills for client-facing interactions.

• Ability to work independently and in collaboration with technical teams.

What we offer you

• Opportunities to work on complex banking applications and cutting-edge technology.

• Inclusive and collaborative work culture.

• Competitive salary and benefits.

• Career development within a global fintech leader.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $104,250.00 - $175,120.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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