[Remote] Claims Adjuster, F&I GAP

Note: The job is a remote job and is open to candidates in USA. Zurich Insurance is seeking a Claims Adjuster, F&I GAP to join their F&I CLAIMS - GAP team. In this role, you will investigate and evaluate low exposure, low complexity claims while ensuring a customer-centric service approach.

Responsibilities

• Capture and update claims data/information in compliance with best practices for low complexity, low exposure personal or commercial line claims
• Confirm policy existence by identifying coverage on low complexity claims
• Investigate and adjudicate claims within company guidelines and all state regulatory requirement related to Guaranteed Asset Protection policies
• Follow established claims handling procedures for low complexity, low exposure personal or commercial line claims to ensure consistency and quality in claims services
• Review and understand financial loan documents
• Collect data and document in established system to facilitate the accurate assessment and value of claims
• Excellent customer service skills as well as written and verbal communication skills
• Ability to field calls regarding the Guaranteed Asset Protection policies (coverage after a total loss claim), claims outcome and resolve customer inquiries and concerns, by communicating information, responding to inquiries and following customer protocols
• Ability to use and understand programs associated with auto valuation including CCC, ISO, JD Power, Kelley Blue Book and other adjusting tools
• Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions
• Determine when to solicit input from more senior colleagues or managers for more complex issues, to ensure quality and promote continuous learning
• Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed
• Provide feedback and recommendations for improvement of processes and systems

Skills

• Bachelors Degree and no prior years of experience required in the Customer Service area
• High School Diploma or Equivalent and no prior years of experience in the Customer Service area
• Zurich Certified Insurance Apprentice including an Associate Degree and no prior years of experience in the Customer Service area
• For Intermediate Apprenticeship Positions Only: Associate Degree in Business Administration of rising Junior with two years of coursework in Business Administration and no prior years of experience in the Customer Service area. Contingent on admittance into University of Arizona Global Campus Bachelor of Business Administration program
• Microsoft Office experience
• Leadership experience
• Computer literate with experience working with Microsoft programs such as Outlook, Word, and Excel
• Geographic flexibility
• Analytical skills
• Prioritization and multi-tasking skills
• Strong verbal and written communication skills
• Experience working in a team environment and collaborating across work groups

Benefits

• Short-term incentive bonus eligibility set at 5%
• Competitive pay and comprehensive benefits for employees and their families

Company Overview