Systems Consultant - Application

Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. The Systems Consultant - Application will work directly with customers to implement and support Paradigm’s enterprise software, advising on best practices and helping refine business processes.

Responsibilities

• You will be responsible for implementing and maintaining Paradigm software, including configuration, environment setup and user setup
• You will interact directly with external customers to consult on sales, operational, manufacturing, and product configuration needs, as well as Paradigm software and industry best practices
• You will be a pivotal resource for our clients with configuration, testing, and training
• You will be responsible for troubleshooting, recommending solutions and issue resolution
• You will analyze, assess, and document business processes, determine requirements, and deliver recommended solutions to the customer’s business stakeholders
• You will advise on project strategy to successfully implement Paradigm software
• You will analyze conceptual customer business requirements against existing application functionality and propose solutions including system configuration, process changes, and software enhancements. You will drive our customer’s success!
• You will serve as the subject matter expert for technical business processes
• You will maintain regular verbal and written contact with customer project teams via weekly project status calls, remote working sessions, email, and issue tracking tools
• You will become an expert with Paradigm products and services (including implementation/live customers, new features & tech, and consulting customers on features)
• Advocate for standard features to enhance our customer's experience and increase adoption

Skills

• Bachelor's Degree or Associates Degree
• 1+ years of experience in a Business Analyst, Project Management or Software Implementation (as a vendor or customer). Knowledge of software, development and implementation practices is strongly preferred
• You will have the ability to document technical concepts in written form
• You will need critical thinking, requirement gathering skills, and proven problem-solving skills
• You have excellent customer service and effective communication (both written & verbal). Including the ability to translate technical concepts to people without technical expertise
• You are highly organized with strong attentive to detail and excellent follow-through. You are agile and able to adapt to changing demands and manage multiple priorities in a fast-paced environment
• You are self-motivated and resourceful, with strong interpersonal skills; able to work individually as well as with a team
• You have the ability to manage your workload to meet deadlines
• You will be required to have a flexible schedule that may include occasional nights and weekends to meet customer needs
• You are able to obtain a passport that allows for travel outside of the US is required. Travel can range anywhere from 10-25% domestically (generally)
• Experience with Waterfall or Agile project methodologies preferred
• Experience with APIs, SQL, or SAAS (Software as a Service) software implementation is preferred

Company Overview

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