[Remote] SCS - Seasonal Sales & Customer Support Rep - Opening
Note: The job is a remote job and is open to candidates in USA. REI Co-op is dedicated to celebrating better ways of working and supporting a love for the outdoors. They are looking for passionate problem solvers to join their call center team as customer service representatives, assisting customers and members effectively while working remotely.
Responsibilities
- Building relationships, inside and outside the organization
- Enjoy communicating effectively and accurately, both verbally and in writing
- Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day
- Apply your passion for the outdoors, REI products, and gear to serve our customers effectively
- Provide guidance, knowledge and authentic experiences
Skills
- Building relationships, inside and outside the organization
- Enjoy communicating effectively and accurately, both verbally and in writing
- Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day
- Apply your passion for the outdoors, REI products, and gear to serve our customers effectively
- Provide guidance, knowledge and authentic experiences
- Demonstrate critical thinking by efficiently using a computer and navigating through various screens
- Available to attend a two week sales and service training class
- Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state
- Must reside within 100 miles of an REI Retail location for the duration of the position
- Ability to work a flexible work schedule with reliable and predictable attendance
- Minimum age requirement of 18 years
- To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day
- You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows
- Your scheduled hours and days will vary based on business volumes
- You must have wired high speed broadband internet connection with: Download speed: at least 50 Mbps, Upload speed: at least 10 Mbps, Latency (Ping): under 150 ms, Jitter: maximum 30 ms, average 5 ms or less
- Your computer must be connected directly to your modem/router using an Ethernet cable
- Windows PC: Windows 11, Mac: macOS 14 (Sonoma) or newer, SSD drive, Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft), CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better
- Ability to install the Windows App client to connect to AVD
- One monitor with 1080p resolution or higher
- Wired headset (REI supplied) — Bluetooth not allowed
- At least two available USB ports: One USB-A for headset, One USB-A or USB-C for REI security device
- If you use a mouse (wired or wireless with dongle), plan to need an extra USB port
- A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance
- Webcam - Required for all training classes
- Quiet, private area, Minimal background noise, No household traffic during shifts
- All job offers are contingent upon successful completion of a background check
- Previous experience in retail and/or customer service call center
Benefits
- Employee discount
- Access to health benefits
- A retirement savings plan
- Accrued time off
Company Overview