Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who may be eligible for compensation and providing exceptional customer service.

Job Summary:

We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers, providing accurate information, and achieving monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates. If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply.

Responsibilities:

* Connect with callers through an automated dialer and engage in high-volume conversations, resulting in speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation.

• Multitask while listening, answering questions, and viewing multiple windows to provide accurate and timely information.
• Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals.
• Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
• Participate in training and other learning opportunities to expand knowledge of the position.
• Adhere to all company policies and procedures.
• Assist with other projects as needed.
• Self-troubleshoot and problem-solve basic IT issues to ensure seamless operations.

This is for you if:

* You possess excellent verbal and written communication skills.

• You have exceptional interpersonal and customer service skills.
• You're a strong problem-solver with conflict resolution skills.
• You're competitive and motivated, with a focus on achieving results.
• You're available to work 40 hours a week.

Requirements:

* Must reside in the State of Florida or New Jersey.

• Must have a quiet, distraction-free space to work.
• A reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with the following specifications:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum - standard internet).
• A reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
• Strong background in call-center environment and sales-focused experience.
• 2 years of phone sales/customer service experience.

This is not for you if:

* You're unable to troubleshoot basic technical issues.

• You're unable to work 40 hours per week, each week.
• You're unable to handle 350 calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller.
• You're unable to use problem-solving skills.
• You're unable to work the full training period (90 days).
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours.

Benefits:

* Health Insurance, Vision & Dental Coverage

• Paid Holidays and Paid Time Off (PTO)
• Eligible for overtime outside of the training period

Hours of Operation:

A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

Compensation:

* Salary Range starts at $17.31/hour

• In addition to salary, commissions and bonuses are available, with Total Compensation up to $33.00/hour ($70,000/year)

Why join arenaflex?

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us on this journey. As a remote call center representative, you'll have the opportunity to work from the comfort of your own home, with a flexible schedule that suits your needs.

How to apply:

If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job