Experienced Sr Associate Technical Customer Support – Network Operations Center Analyst

Join arenaflex and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with arenaflex, you won't just imagine the future – you'll create it.

About arenaflex

arenaflex is a global leader in communications and technology, with a rich history of innovation and transformation. For nearly 150 years, we've been pioneers of making connections, from the invention of the telephone to the widespread availability of 5G and Fiber. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. Our commitment to innovation and customer satisfaction has made us a trusted partner for individuals and organizations around the world.

Job Overview

We're seeking an experienced Sr Associate Technical Customer Support – Network Operations Center Analyst to join our team in Oakton, VA. As a key member of our operations team, you'll work in a 24x7 Network Operations Center using arenaflex's iGems network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients. Your expertise in Cisco and Juniper routers, as well as your ability to dynamically multitask on complex, diverse issues, will be essential in providing top-notch technical support to our customers.

Key Responsibilities

* Monitor for, troubleshoot, and manage incidents for Wide Area Network and/or Local Area Network environments for several large, custom global enterprise network deployments

• Work in a 24x7 Network Operations Center providing tier 2 technical support of WAN/LAN networks for domestic and global clients
• Use arenaflex's iGems network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients
• Troubleshoot complex routing issues (Cisco/Juniper) and advanced understanding of OSPF, EIGRP, and BGP WAN troubleshooting/problem determination
• Communicate effectively with customers and internal stakeholders to resolve technical issues and provide timely updates on the status of issues
• Collaborate with cross-functional teams to identify and implement process improvements and best practices
• Participate in on-call rotations and be available to respond to critical issues outside of regular working hours
• Develop and maintain knowledge of arenaflex's products and services, as well as industry trends and technologies

Essential Qualifications

* Bachelor's Degree or equivalent industry or military experience

• CCNA/CCNP or equivalent networking knowledge
• Ability to diagnose complex routing issues (Cisco/Juniper)
• Advanced understanding of OSPF, EIGRP, and BGP WAN troubleshooting/problem determination
• Excellent written and verbal communication skills
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment and collaborate with cross-functional teams

Preferred Qualifications

* ITIL knowledge/experience

• Experience with F5 and/or Cisco ACE Load Balancer
• Advanced Juniper Campus/Data Center LAN troubleshooting/problem determination experience
• Advanced knowledge of and experience with Juniper JUNOS/SRX Architecture
• Experience working in a 24x7 Network Operations Center environment
• Strong understanding of network protocols and technologies

Work Environment and Culture

* Work location: Oakton, VA

• Flexible work schedule, including off-shifts, nights, and weekends
• Collaborative and dynamic work environment with a team of experienced professionals
• Opportunities for professional growth and development, including training and education programs
• Recognition and rewards for outstanding performance and contributions to the team

Compensation and Benefits

* Competitive salary range: $47,600 - $100,900

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) plan with company match
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

Career Growth Opportunities

* Opportunities for professional growth and development, including training and education programs

• Recognition and rewards for outstanding performance and contributions to the team
• Collaborative and dynamic work environment with a team of experienced professionals
• Opportunities to work on high-profile projects and initiatives
• Opportunities to develop and lead teams and projects

How to Apply

If you're a motivated and experienced professional looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job