[Remote] Administration Intake Unit

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. The Administration Agent – Scanned Document Processing is responsible for handling documents and images sent to the AWD system, ensuring that Disability Claims Administration Agents can meet individual and team objectives in accordance with service level agreements.

Responsibilities

• Process, review, and attach images to the correct claimant in Navigator
• Handle expense reimbursements as indicated on invoices
• Set up absence management solutions for various contracts
• Research unidentified images
• Return original documents upon request from case managers
• Process requests for image deletion, relocation, or retrieval
• Manage multiple tasks in a fast-paced environment
• Proactively report any concerns to management that need escalation
• Handle other tasks and functions assigned by the section lead
• Process emails from multiple team inboxes
• Enter data, including claim forms and payment system entries in Navigator

Skills

• Fully bilingual (French and English) – The successful candidate must communicate in both languages to serve clients in provinces outside Quebec
• Post-secondary education (college or university diploma required)
• Excellent attention to detail and accuracy (critical)
• Strong computer skills and experience with Adobe and Microsoft Office Suite, especially Word and Excel
• Strong oral and written communication skills
• Ability to work independently and as part of a team
• Ability to thrive in a fast-paced environment
• Flexibility, adaptability, and ability to manage a high workload and conflicting deadlines
• Quick learner with analytical skills, proactivity, and initiative
• Ability to investigate, review, take ownership, and resolve discrepancies and issues
• Tact and diplomacy
• Excellent organizational, prioritization, and planning skills

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence

Company Overview