Experienced Sales Chat Agent – Omnichannel Customer Engagement and Sales

At arenaflex, we're on a mission to create conditions within which people can thrive! As a rapidly growing global company, we're committed to investing in our people and putting culture first. Our employees are the backbone of our success, and we're looking for talented individuals to join our team as Sales Chat Agents.

About arenaflex

arenaflex is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India, and Bogota, Colombia. We're a company that puts culture and employees first, and we're passionate about delivering groundbreaking solutions for our clients and fulfilling careers for our employees. Our core values of Integrity, Excellence, Accountability, and Grace guide everything we do, and we're committed to creating an atmosphere of mutual respect and trust.

Our Core Values

At arenaflex, we believe that our core values are the foundation of our success. They are:

• Integrity: We do what's right for everyone – clients, shareholders, partners, and colleagues. We prioritize teamwork over individual interests and create an atmosphere of mutual respect.
• Excellence: We strive for exceptional client results, recognize and reward performance, and relentlessly pursue improvement.
• Accountability: We act like owners, take pride in our work, measure results, and are passionate about delivering outstanding outcomes.
• Grace: We respect and appreciate differences, care for one another, practice humility, and make work personal.

Our Mission

Our mission is to create conditions within which people can thrive! We believe that by investing in our people and putting culture first, we can deliver breakthrough results and create a positive impact on our clients and communities.

Job Summary

We're seeking an experienced Sales Chat Agent to join our team in Kansas City, MO. As a Sales Chat Agent, you will be responsible for communicating with customers through live chat or email, selling the value of our clients' products and services, and providing recommendations through needs-based selling. You will also be responsible for identifying customer needs, educating customers on the value, features, and benefits of our services, and asking for the sale.

Responsibilities

As a Sales Chat Agent, you will be responsible for:

• Assisting customers who are active and lodge inquiries online via our client's website
• Handling incoming queries from customers who are interested in learning more about our clients' products and services
• Closing new phone/line subscriptions, adding accessories to go with the phone, offering tablets and the latest phones
• Responding promptly to customer concerns, recording and documenting each transaction in all forms of communication
• Adhering to client privacy guidelines to ensure each customer's privacy
• Maintaining regular attendance as required by your position
• Working non-traditional business hours, including holidays, evenings, and weekends as business demands

Qualifications

To be successful as a Sales Chat Agent, you will need:

• Basic math skills, data entry skills, and sales aptitude
• General understanding and experience with call centers/customer service, or sales
• Ability to use current computer equipment and programs being used
• Keen attention to detail, above-average oral and written communication skills
• Strong administrative, computer, organizational, and detail skills
• Ability to work independently and as a member of a team
• Strong problem-solving skills with the ability to monitor work for accuracy and thoroughness
• Ability to deal with customers patiently, tactfully, and efficiently by presenting services to the customer for sales opportunities
• Support for the mission, vision, and values of arenaflex
• Personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility
• Strong decision-making skills with good judgment
• Ability to multi-task and change from one task to another without loss of efficiency or composure
• Money motivation, aiming to maximize our UNLIMITED EARNING POTENTIAL
• Enjoy helping customers choose the best telecommunications package for their needs
• Comfortable interacting with a diverse customer base
• History of excellent work attendance required
• Minimum one (1) year Customer Service/Sales with upselling experience required
• Minimum one (1) year experience meeting goals or quotas required
• Minimum one (1) year Call Center experience in a sales account preferred
• Experience in the Telecommunications industry is a plus
• Previous work experience in a Business Processing Outsourcing (BPO) environment is a plus
• High school diploma or equivalent required
• Willing to work onsite

Benefits and Perks

As a Sales Chat Agent at arenaflex, you will enjoy:

• Competitive compensation package
• Comprehensive benefits package, including health, dental, vision, and generous PTO
• Performance-based bonus program
• Opportunities for training and career development
• Dynamic team environment
• Generous incentives
• Performance-based bonuses

Why Join arenaflex?

At arenaflex, we're passionate about creating a positive impact on our clients and communities. We believe that by investing in our people and putting culture first, we can deliver breakthrough results and create a fulfilling career for our employees. If you're a motivated and customer-focused individual who is passionate about sales and customer engagement, we encourage you to apply for this exciting opportunity.

How to Apply

If you're ready to take your career to the next level and join a dynamic team of professionals who are passionate about delivering exceptional results, please apply for this exciting opportunity. Don't miss out on the chance to be part of a rapidly growing global company that puts culture and employees first. Apply Now! Apply for this job