Loan Workout Associate

About this role: Wells Fargo is seeking a Loan Workout Associate to be part of our Debt Settlement /Recovery Team in Unsecured Lending Operations (ULO). Learn more about the career areas and lines of business at In this role, you will: • Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area • Research credit or account information • Perform skip tracing, review workout and restructure problem loans and payment plans • Research vendor program remedies and recourse to determine loss projections • Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact • Utilize solid understanding of company policies, procedures and collection systems • Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area • Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: • 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: • Direct Customer Service experience • Previous Collections experience • Experience in Call Center environment in Financial Services Industry • Excellent verbal, written, and interpersonal communication skills • Intermediate Microsoft Office suite skillset • Knowledge and understanding of credit card products and services • Experience working with Power of Attorney and/or Letters of Authorization • Experience with Vendor management that may include working with debt settlement companies, and/or attorney firms • Strong attention to detail and accuracy skills • Ability to work effectively, as well as independently, in a team environment • Experience using Enterprise Collections and Recovery System (ECAR) • Technical skills: First Data Resource (FDR), Hogan/SHAW, OTIS, IRRIS, POPS, and/or ICMP Job Expectations: • Start date: October 14, 2025 • Willingness to work on-site at stated location on the job opening • Position is Not eligible for Visa Sponsorship Work Schedule: • Monday-Thursday 9:00 am – 6:00 pm CST OR 9:30 am – 6:00 pm CST and Friday 8:00 am - 5:00pm CST or 8:30 am - 5:00pm • This position offers a hybrid work schedule Posting Location: • 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266 Posting End Date: 18 Sep 2025 • Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Apply tot his job