Manager, Project & Process Improvement

About the position Responsible for managing organizational initiatives for the Credit Union which have significant financial impact and involves significant internal and/or external resources. The Project and Process Improvement Manager partners with VP of Organizational Excellence and Initiative Owners to drive clear definition of project and process improvements overall goals and business benefits, the identification of all impacted business areas, the formation of the implementation team, the establishment of a realistic schedule, and the creation of an approach to implement the project and process improvement. Once the initiative is underway, the Project and Process Improvement Manager leads and manages the team by defining roles, setting expectations, and holding team members accountable.

Responsibilities

• Mentors Project Owners and leads project planning and execution in collaboration with the VP of Organizational Excellence to ensure successful acceptance of deliverables.
• Administer and optimize project management tools, overseeing the project management platform and delivering comprehensive user training and support.
• Facilitate project management workshops and courses, providing coaching to project owners on best practices.
• Evaluate project performance, recognize team achievements, strategize for future enhancements, and present status updates to the Project Steering Committee.
• Co-Chairs the Process Improvement Committee which includes evaluating, categorizing, and prioritizing Employee Ideas, and monitoring the process improvement portfolio.
• Mentors Process Owners in the planning and execution of process improvement initiatives including conducting root cause analysis.
• Providing training and holding workshops on Process Improvement frameworks including Lean Six Sigma.
• Monitors departmental initiatives to ensure proper change management.
• Always exhibit a courteous and professional attitude toward staff and members by showing enthusiasm and dedication. Attend training sessions and complete required training in a timely manner. Attend and participate in other group or company meetings as required. Be available and willing to perform other tasks assigned by direct supervisor.

Requirements

• Minimum three years of a successful proven record in project management in credit union operations required.
• Excellent and progressive computer/technical knowledge and a high level of experience with business system analysis.
• Demonstrates excellent organizational, communication, and business writing skills with a professional approach, and is friendly, outgoing, and creative; able to work effectively with internal and external contacts, both face-to-face and remotely, at all levels. Handle all information/documents in a confidential and secure manner. Conscientious, comfortable with detail, and the ability to be multi-tasked to coordinate and prioritize the workday efficiently. Comfortable working under pressure, self-motivated and able to work in a team environment.
• Ability to understand and monitor compliance functions within a credit union and the ability to stay current in the changing environment of compliance.
• Ability to work cooperatively with others to identify, recommend and implement opportunities for increased efficiency.
• Ensures ongoing and effective communications between departments in the usage and maintenance of supported business applications by maintaining productive relationships with department leaders, project leaders and project teams.
• Associate’s degree in business or related field required.
• Working knowledge of federal and state regulations for credit unions.

Nice-to-haves

• Professional Project Management (PMP) certification preferred.
• Expertise in Process Improvement with Six Sigma Certification a plus.

Benefits

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

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