Job Title: Experienced Remote Email Chat Representative and Call Centre Support Specialist – Client-Centric Support Services
Job Description:
About arenaflex
At arenaflex, we're dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services that empower and strengthen individuals, families, and communities. Our mission is to raise the next generation of responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We strive to encourage personal responsibility and change, which will help rebuild, restore, and transform individuals and families.Job Summary
We're seeking an experienced Remote Email Chat Representative and Call Centre Support Specialist to join our team. As a key member of our support services team, you will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. If you're genuinely excited to help clients, patient, empathetic, and passionately communicative, we want to hear from you!Responsibilities
As a Remote Email Chat Representative and Call Centre Support Specialist, you will be responsible for:- Identifying and assessing clients' needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid, and complete information by using the right methods/tools
- Meeting personal/customer service team sales targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts, and filing documents
- Following communication procedures, guidelines, and policies
- Taking the extra mile to engage clients
Qualifications
To be successful in this role, you will need:- Proven customer support experience or experience as a Client Service Representative
- A track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- A high school diploma
Essential Skills and Competencies
To excel in this role, you will need to possess:- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong customer service skills and a customer-centric approach
- Ability to work independently and as part of a team
- Proficiency in CRM systems and practices
- Ability to adapt to changing priorities and circumstances
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Remote Email Chat Representative and Call Centre Support Specialist, you will have opportunities to:- Develop your customer service and communication skills
- Gain experience in CRM systems and practices
- Work with a diverse range of clients and customer accounts
- Participate in ongoing training and development programs
- Contribute to the growth and success of our organization
Work Environment and Company Culture
At arenaflex, we're proud of our inclusive and supportive work environment. As a Remote Email Chat Representative and Call Centre Support Specialist, you will:- Work from the comfort of your own home or a designated remote work location
- Have access to state-of-the-art technology and equipment
- Be part of a dynamic and supportive team
- Enjoy a flexible and autonomous work schedule
- Participate in ongoing training and development programs
Compensation, Perks, and Benefits
As a Remote Email Chat Representative and Call Centre Support Specialist at arenaflex, you will receive:- A competitive salary and benefits package
- Opportunities for career growth and advancement
- A comprehensive training and development program
- A flexible and autonomous work schedule
- Access to state-of-the-art technology and equipment
- A supportive and inclusive work environment